What Is Likita

Likita is a modern telemedicine platform designed to bridge the healthcare access gap by enabling patients, physicians, laboratories, and pharmacies to connect in a digital-first healthcare ecosystem. It facilitates remote consultations, prescriptions, laboratory test coordination, and medicine delivery — all from within a secure and user-friendly web interface.

At its core, Likita represents a continuum of care model, where healthcare delivery is not just transactional but collaborative. The platform ensures that every participant — from diagnosis to drug dispensation — operates within an interconnected digital environment that mirrors a full clinical workflow.

Core Philosophy

Likita is built around three guiding principles:

  1. Accessibility: Healthcare should be reachable to everyone regardless of location.
  2. Continuity: From consultation to prescription to delivery, all steps should be digitally linked.
  3. Trust & Privacy: Patient data must remain confidential, protected, and handled ethically.

Ecosystem Actors

The Likita ecosystem is composed of five primary actors, each playing a distinct and essential role in the digital healthcare workflow:

  1. Patients
    Patients are the central beneficiaries of the platform. They can register, book teleconsultations with physicians, and access a personalized dashboard to view their medical history, digital prescriptions, and lab results. After a consultation, physicians may request laboratory tests or prescribe medications on behalf of patients. Patients can then track these orders, receive results, and arrange for medication delivery—all while communicating securely with healthcare providers. The platform empowers patients to manage their health proactively, regardless of geographic location.

  2. Physicians
    Physicians use Likita to connect with patients through secure video or audio calls. They can review patient histories, take notes, write and send digital prescriptions to pharmacies, and order lab tests—all from one dashboard. This makes it easier for physicians to manage patient care, track progress, and keep all medical records organized in one place.

  3. Laboratories
    Laboratories use Likita to receive test orders directly from physicians and patients. They can schedule sample collections, update the status of each test, and upload results to the platform. Once results are uploaded, they are automatically matched to the correct patient and shared with both the patient and the physician. This digital process helps labs keep track of pending and completed tests for Likita patienrs, and follow strict data security rules.

  4. Pharmacies
    Pharmacies fulfill electronic prescriptions sent via Likita and coordinate delivery logistics. They update dispensing records in real time, ensuring traceability and compliance. Pharmacies can communicate with patients regarding prescription status and offer support for medication adherence, all within a secure digital environment.

  5. Likita Admins
    Administrators oversee the entire platform, managing user accounts, roles, and permissions. They monitor system health, ensure regulatory compliance (such as HIPAA and GDPR), and generate operational reports. Admins are responsible for onboarding new partners (clinics, labs, pharmacies), handling escalations, and maintaining the integrity and security of the ecosystem.

Each actor interacts through a dedicated, role-based dashboard tailored to their specific responsibilities, ensuring a seamless, collaborative, and secure healthcare experience for all participants.

The Apps

Likita offers a suite of applications tailored to the unique needs of each ecosystem actor, ensuring seamless access and optimal user experience across devices and roles:

Web App (Patient)

The patient web app provides a secure, intuitive portal for individuals to manage their healthcare journey. Patients can register, book teleconsultations, view their medical history, access digital prescriptions, and receive lab results—all from any modern browser. The interface supports secure messaging, appointment scheduling, and real-time notifications, making it easy for patients to stay engaged with their care team. The web app is optimized for accessibility and responsive design, ensuring a smooth experience on both desktop, mobile and tablet browsers.

Web App (Pharmacy & Lab)

Pharmacies and laboratories access Likita through dedicated web dashboards designed for operational efficiency. Pharmacies can receive and process electronic prescriptions, update dispensing statuses, and coordinate medication deliveries. Laboratories can manage test orders, schedule sample collections, upload results, and communicate with physicians or patients as needed. Both dashboards feature robust audit trails, role-based access controls, and real-time updates to streamline workflows and ensure compliance.

Mobile App (Patient)

The Likita mobile app for patients brings the full power of the platform to smartphones and tablets. Patients can book and join teleconsultations via video or audio, receive instant notifications, chat securely with healthcare providers, and access their complete health records on the go. The app supports biometric authentication for enhanced security and offers offline access to essential information, ensuring continuity of care even in low-connectivity environments.

Mobile App (Pharmacy & Lab)

Pharmacy and laboratory staff benefit from mobile apps that enable them to manage orders, update statuses, and communicate with other actors while on the move. The mobile interface is designed for quick task completion—such as confirming medication deliveries or updating lab test progress—and supports push notifications for time-sensitive actions. This mobility empowers staff to respond rapidly to patient needs and maintain operational efficiency outside traditional office settings.

Together, these applications ensure that every participant in the Likita ecosystem can access the platform’s features in a way that best fits their workflow, whether at a desk or on the move.

High Level System Architecture

Likita follows a modular, service-oriented web architecture:

  • Frontend Layer: Responsive web app (React) for all users, with WebRTC for video consultations.
  • Backend Layer: RESTful API (Laravel/PHP) powering all client apps, enforcing data validation, security, and role logic.
  • Data Layer: Relational database (MySQL) for structured data, integrated with Redis for session and cache management.
  • Integration Layer: External APIs for video calls, SMS, payments, and laboratory/pharmacy systems.
  • Security Layer: End-to-end encryption for patient data, strict access control (OAuth 2.0, JWT), and encrypted storage for sensitive documents.

Key Features

  • Teleconsultations: Patients can easily have video or audio calls with doctors. They can also chat, share files, and doctors can take notes during the session.
  • Digital Prescriptions: After a consultation, doctors can send prescriptions directly to pharmacies through the platform. This makes getting medicine faster and easier for patients.
  • Lab Integration: Patients can book lab tests online. Test results are uploaded to the platform, so patients and doctors can view them securely from anywhere.
  • Medication Delivery: Once a prescription is ready, pharmacies can arrange for medicines to be delivered straight to the patient’s home.
  • Unified Patient Records: All medical information—consultations, prescriptions, and lab results are stored in one secure profile. Patients and doctors can access a complete health history anytime.
  • Admin Oversight: Platform administrators can monitor all activities, track system performance, and ensure everyone follows healthcare rules and regulations.

Security and Compliance

Because healthcare data is private and sensitive, Likita takes strong steps to keep it safe:

  • Data Protection Laws: Likita follows important rules like Ghana's Data Protection Act, 2012, HIPAA (for the US) and GDPR (for Europe) to protect patient information and privacy.
  • Secure Connections: All data sent between users and the platform is encrypted using SSL/TLS, so no one can read it during transmission.
  • Access Control: Only authorized users can see or change information. Each user has a role, and the system keeps track of who does what with audit logs.
  • Continuous Monitoring: The platform is regularly checked for security risks and updated to stay compliant with healthcare regulations.

These measures help ensure that patient data stays confidential, secure, and handled responsibly at all times.

Value Proposition

Likita reduces friction in healthcare delivery by merging multiple medical functions into one connected experience.

  • For patients, it means convenience and better access to comfortable healthcare.
  • For doctors, it simplifies patient management and increases reach.
  • For labs and pharmacies, it creates a steady, digital pipeline of validated medical orders.
  • For administrators, it offers control, insight, and operational visibility.